Skytürk Medical GmbH - Mediation and support services in medical tourism abroad

1. scope of application

These General Terms and Conditions apply to all mediation and organizational services of Skytürk Medical GmbH (hereinafter "Skyturk Medical"), in particular in the context of the coordination of medical treatments abroad in cooperation with selected clinics, specialists and other service providers.

2. type and scope of services

Skytürk Medical GmbH acts exclusively as an agent for medical services, accommodation, transfers and accompanying travel organization. The services include:

• Advice on treatment options abroad
• Mediation of medical facilities, doctors and dentists
• Organization of travel, accommodation, transfers and scheduling
• Personal patient care on site

Skytürk Medical is not a tour operator and does not provide medical treatment.
Contracts for medical procedures are concluded exclusively between the patient and the respective clinic or doctor.

3. medical disclaimer

1. Skytürk Medical acts exclusively as a mediation and care service provider in health tourism.

2. Skytürk Medical provides No medical services within the meaning of the German Medical Treatment Act (§ 630a BGB). All interventions are carried out by independent medical service providers.

3. The choice of clinic is based on quality standards and patient safety; the final decision on diagnostics, procedures and course of treatment lies with the attending physician.

4. Skytürk Medical accepts no liability for medical complications, side effects or decisions made by the clinic or the treating staff - unless there is gross negligence or intent on the part of Skytürk Medical.

5. Patients are informed that every medical treatment involves risks. Complications do not constitute treatment errors, even if they are carried out professionally.

4. contractual relationship & payment processing

• Medical services are booked directly or indirectly via Skytürk Medical on behalf of the clinic.
• Payments for medical services or additional services are made directly to the clinic or via Skytürk Medical, depending on the agreement.
• Invoices are prepared transparently and agreed with the patient in advance.

5. right of withdrawal

• Revocation of the brokerage contract is generally within 14 days of conclusion of the contract possible.
• If the organization (e.g. booking of flights, surgery appointments) begins before the expiry of this period with the customer's consent, the right of withdrawal shall lapse proportionately.
• Planning and consulting services already provided can be charged at a flat rate.
• If the contract is concluded less than 14 days before the planned treatment date, costs may be charged pro rata.

Cancellations should be addressed to:

Skytürk Medical GmbH
Guldeinstraße 24, 80339 Munich
+49 162 7777 749
info@skyturkmedical.de

6. additional costs

Not included in the package:

• Additional examinations, laboratory analyses, medication
• Changes to flight, hotel or treatment
• Recommendations that go beyond the agreed service

These services are to be settled directly with the respective provider.

7 Changes & Cancellations

• Hotel/flight change: 50 € processing fee
• Postponement of surgery (within 30 days before appointment): € 250
• Cancellation > 30 days before surgery: 15 % of the treatment price
• Cancellation ≤ 30 days before surgery: 30 % of the treatment price
• Fixed booked services (e.g. flights, hotels) are subject to the cancellation conditions of the respective provider
• Cancellations also apply to:
  - Non-compliance with medical requirements
  - medical contraindication after preliminary examination
  - Rejection of the treatment plan or surgery on site

8. liability

• Skytürk Medical is only liable for the proper placement and careful selection of partners.
• No liability for services provided by airlines, hotels, clinics or doctors.
• No liability for damages due to theft, accident, treatment delays or treatment errors.

9. data protection

• Personal data is processed securely in accordance with the Turkish Data Protection Law No. 6698 and applicable EU standards.
• Consent to data processing is transparent and documented.
• Details under: www.skyturkmedical.de/datenschutz

10 Place of jurisdiction and applicable law

For all legal disputes arising between Skytürk Medical and the customer exclusively the competent court in Munich, Germany responsible. The following applies German lawto the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).

Information on consumer arbitration (§ 36 VSBG)

Skytürk Medical is not obliged and not willingto participate in a dispute resolution procedure before a consumer arbitration board.
In the event of a dispute, however, we always endeavor to find an amicable solution in the interests of our customers.

Munich, December 17, 2024